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Meetings comparison

Fathom vs Otter Ai

Meeting notes, call summaries, and CRM-friendly follow-up workflows · Meeting transcription, summaries, and action items

Decision pointFathomOtter.ai
Best forMeeting notes, call summaries, and CRM-friendly follow-up workflowsMeeting transcription, summaries, and action items
CategoryMeetingsMeetings
PriceFree + paid team plansFree + paid plans
AIToolsEssentials score4.3/54.2/5

Evidence status

Fathom

free: $0; unlimited recordings, transcription, and storage; instant AI summaries; clips, playlists, and search. premium: $20/user/month monthly or $16/user/month billed annually; advanced summaries, AI-generated action items, conversational meeting assistant, and custom meeting bot. team: $19/user/month monthly or $15/user/month billed annually, two-user minimum; adds shared search, playlists, folders, comments, keyword alerts, and collaboration features. business: $34/user/month monthly or $25/user/month billed annually, two-user minimum; adds CRM field sync, Deal View, coaching metrics, AI scorecards, and advanced/custom summaries. enterprise: Custom quote; adds organization-wide controls, custom retention, onboarding, and enterprise security options.

Official sources checked 2026-08-25
Open verification questions
  • The Free plan's unlimited recording, transcription, and storage do not establish unlimited use of every advanced AI, team-search, CRM, API, or automation feature.
  • Exact global API rate limits and plan-specific API entitlements were not stated on the public pricing page.

The repository's Free unlimited-recording/transcription claim remains supported. The repository's plan names and prices are outdated: current individual Premium is $20 monthly/$16 annual; current team tiers are Team and Business rather than Team Edition and Team Edition Pro. The official pricing HTML was published on August 20, 2026, and the privacy policy was last updated August 16, 2026. Fathom may use de-identified data derived from meeting content to train, customize, or improve its in-house models, depending on account settings; users can opt out. Fathom says it does not authorize OpenAI, Anthropic, Google, or other third parties to use personal information or meeting content to train their models. Personal-account users retain applicable copyright and proprietary rights in their content. Content in a company Team Account belongs to the company. Fathom uses content as needed to provide the service and through listed subprocessors. The terms require the user to obtain every meeting participant's required consent before each call begins. Official developer documentation at https://developers.fathom.ai/ confirms a public API, OAuth apps, webhooks, and TypeScript/Python SDKs.

Otter.ai

basic: Free; 300 monthly transcription minutes, 30 minutes per conversation, and three lifetime audio/video file imports. pro: $16.99/user/month monthly or $8.33/user/month billed annually; 1,200 in-app recording minutes, up to 90 minutes per meeting, 10 monthly file imports, and unlimited storage. business: $30/user/month monthly or $19.99/user/month billed annually; unlimited meetings and in-app recordings, up to four hours per meeting, unlimited file imports subject to the shared-pool note, three concurrent meetings, and enhanced administration. enterprise: Custom quote; includes SSO, SCIM, domain capture, Otter API/webhooks, enterprise controls, custom integrations, and optional HIPAA compliance.

Official sources checked 2026-08-25
Open verification questions
  • Otter's official materials describe both automatic de-identified model training and settings-based training permissions. Do not reduce this to a blanket 'no training' or blanket 'opt-out' claim without clarifying which processing path and account tier is meant.
  • The pricing page displayed temporary Business promotional pricing alongside standard monthly and annual rates; promotional figures should not be presented as durable list pricing.

The repository's Basic allowance of 300 minutes per month and Pro limit of 1,200 minutes are still supported. The repository's Business price of $30/user/month is the monthly rate, but the official annual rate is currently $19.99/user/month. Otter's official Privacy & Security page says it automatically trains proprietary models on de-identified recordings and transcripts; the data is encrypted and not manually reviewed as part of that automatic method. A separate Feedback and Training setting allows users to permit or revoke Otter and third-party-provider access to conversations for training and product improvement, including human review. Selecting 'Don't allow sharing' removes access to past conversations and excludes future conversations under that setting. Otter states that its external AI service providers do not train on or retain customer data sent through their APIs. Customers retain ownership of User Content and grant Otter a service-operating license. Workspace or organization administrators may own and control data placed under an organizational account, including migrated pre-existing data. Users are solely responsible under the terms for legally required recording notices and consent. Otter also provides pre-meeting notices, in-meeting announcements, and an Enterprise Microsoft Teams affirmative-permission flow.

How to decide

Match each platform to your actual workflow constraints. Run one real workflow in each finalist before paying.

Quick recommendation

Use the trial checklist on each review page and the free scorecard to record time-to-result, corrections needed, and monthly cost at your expected volume before committing to a plan.

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