Versus comparison
Robylon vs Typingmind
Resolving customer support tickets end to end across email, chat, voice and WhatsApp with AI agents that act inside the helpdesk you already run · Self-hosted multi-model chat with unified prompts and model routing
| Decision point | Robylon | TypingMind |
|---|---|---|
| Best for | Resolving customer support tickets end to end across email, chat, voice and WhatsApp with AI agents that act inside the helpdesk you already run | Self-hosted multi-model chat with unified prompts and model routing |
| Category | AI Agents | AI Agents |
| Price | Free (300 credits/mo) + paid plans from $25/mo; optional live agent seats from $19/seat/mo | Free + paid plans |
| AIToolsEssentials editorial score | 4.3/5 | 4.4/5 |
Scores are editorial product assessments — job fit, likely output quality, ease of adoption, and operational cost — not lab benchmarks, and no tool here has a published hands-on result. How we score.
Evidence status
Starter free, 300 credits/month (~40 conversations). Pro $25/mo (500 credits), $75 (1,500), $113 (2,500), $158 (3,500). Business $180/mo (4,500 credits), $240 (6,000), $280 (8,000), $300 (10,000). Yearly billing is 10% off, so Pro 500 credits is $22/mo and Business 4,500 is $162/mo. Enterprise quoted. Optional live-agent seats: Basic $19, Advanced $49, Expert $89 per seat per month. Add-ons: extra credits $25 per 1,000, custom domain $49/mo, badge removal $29/mo. Plan figures assume about 7.5 credits per chat, WhatsApp or email conversation; voice calls use credits at a different rate. Verified 2026-10-16 from the live /pricing page and its Markdown twin /pricing.md, whose plan table, credit-tier table, seat table and FAQ all agree with each other and with the pricing page's own copy.
Official sources checked 2026-10-16Open verification questions
- SOC 2 Type II and HIPAA compliance are stated on /about and in /llms.txt, but the trust centre cited as the evidence surface (trust.robylon.ai) returns HTTP 403 to a standard browser request. The claims are vendor-stated and were not verifiable during this check; the listing's cons say so and no compliance claim is repeated as fact.
- Training use on customer data is not addressed directly. The Privacy Policy permits the use of "non-identifiable information, including anonymized, aggregated, or de-identified data, for lawful purposes" but does not state whether submitted prompts or support conversations are used to train models. Robylon's robots.txt notes that blocking "training" crawlers "would also block Googlebot, which is multi-purpose" and allows named AI crawlers - a crawler policy, not a statement about customer data.
- International transfers rest on consent ("By using the Service, you consent to the transfer of such information") rather than a named mechanism. No Standard Contractual Clauses or Data Privacy Framework basis is referenced.
- Retention is two-tier and partly open-ended: customer and user information is deleted 30-60 days after termination or on request, but usage data is kept only "as long as needed" with no period. Custom retention policies are an Enterprise-only feature.
- The Privacy Policy's last-updated date (7 April 2024) predates the current product surface, including voice, WhatsApp and the browser-automation section of the Terms, so parts of it may describe an earlier service.
- Enterprise is quote-only ("Let's talk") and per-conversation cost depends on which model answers, so no single headline price exists for the top tier.
Submitted via the site form by the vendor (name "Robylon", url https://www.robylon.ai, category "Automation", contact listings@robylon.ai) - FormSubmit mail timestamped Sat, 2026-10-17 04:03 UTC, i.e. 2026-10-16 in the site's Pacific working date. Editorial entry written independently; the vendor's summary was not reused and no revenue figure was inferred. Category reclassified from the submission's "Automation" to AI Agents, which is where the verified use case sits. Operator identity corroborated four ways: (1) /llms.txt and /about state "Operated by Zooid Tech Inc., San Francisco, California"; (2) /about gives the legal entity as "Zooid Tech Inc., incorporated in California", the headquarters as 128 King Street, San Francisco, CA 94107, USA, and the phone as +1 (415) 318-0975; (3) the same page names the two co-founders, Dinesh Goel (CEO) and Mayank Shekhar (CTO), with LinkedIn profiles; (4) independently, the domain's RDAP registrant, administrative and technical contact is "Dinesh Goel" and robylon.ai was registered 2024-01-24 through Namecheap - the registrant name matches the named CEO. The submitted contact listings@robylon.ai is a real mailbox: the domain resolves to Google Workspace MX (aspmx.l.google.com and four backups) and its SPF record includes _spf.google.com and _spf.salesforce.com. Nameservers are Cloudflare matias/addyson - a pair that appears in no held cluster in admin/held-submissions.md - and nothing about this submission resembles the trend-microsite clusters there. Product verified from the live site, its llms.txt (30 KB), its Markdown twins and its sitemap index (508 URLs): four channels, nine named helpdesk/CRM integrations, a knowledge base with gap clustering and a bulk answer-grading suite, a model selector over OpenAI, Anthropic and Google models with fallback, and optional human seats. Terms verified live at /terms-of-service: governing law is the State of Delaware with venue in New Castle County, refund terms are stated in their own section, output ownership and input rights have their own sections, and deletion occurs 30-60 days after termination. Privacy Policy verified live at /privacy-policy: the controller is named in the notice itself (Zooid Tech, Inc.), Paddle is named for payments, and five service providers are named by company in the Terms' Service Providers section (AWS, OpenAI, Firebase, Qdrant, Google Analytics). Provenance limits, stated plainly: the Privacy Policy is dated 7 April 2024 and has not been refreshed for the current product; the trust centre cited on /about (trust.robylon.ai) returns HTTP 403 to a standard browser user-agent, so the SOC 2 Type II and HIPAA claims could not be read; the paths /privacy, /terms, /contact, /security, /trust, /status, /dpa, /subprocessors and /refund-policy all return a Cloudflare 403 ("CNAME Cross-User Banned") while /privacy-policy and /terms-of-service return 200 and are the paths the site itself links; and the general web-search backend returned unrelated results for every query about the company, so no third-party corroboration beyond the site's own G2 profile (5.0 from 42 reviews, read October 2026) was obtained from that source.
TypingMind offers one-time lifetime licenses: Standard at $39 (basic chat, AI agents, voice input, chat sharing), Extended at $79 (adds image generation, web search, text-to-speech, vision/images, document upload), and Premium at $99 (discounted from $198, adds multi-model chats, unlimited plugins, projects and folders, artifacts, free updates). A Bulk License for up to 10 users on 50 devices is $395 (discounted from $790). TypingMind for Teams is available as a separate custom portal. All plans are one-time payments; price does not include API costs (users supply their own API keys) or additional cloud storage. A 14-day money-back guarantee is offered.
Official sources checked 2026-09-18Open verification questions
- The $99 Premium price is a limited-time 50% off discount; the regular price is $198 and may revert.
- API costs are separate and depend on the user's chosen model provider and usage; TypingMind does not publish or control those rates.
- The self-hosted version provides compiled code only, not source code; modification rights are not granted.
Official pricing page (typingmind.com/buy) checked 2026-09-01. TypingMind is a BYOK (bring-your-own-key) LLM frontend; users connect their own OpenAI, Anthropic, Google, or local Ollama API keys and pay providers directly for usage. The app is not open-source; self-hosting is available with a license key but only the compiled code is provided. The homepage states data is stored locally by default and conversations are not used for AI training. The Premium tier was advertised at 50% off ($99 from $198) as a limited-time offer.
How to decide
Match each platform to your actual workflow constraints. Run one real workflow in each finalist before paying.
Quick recommendation
Use the trial checklist on each review page and the free scorecard to record time-to-result, corrections needed, and monthly cost at your expected volume before committing to a plan.
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