Versus comparison
Customgpt vs Robylon
a no-code agent on their own documents, with a published query cap and a document limit, who can judge answer quality during the 7-day card-required trial · Resolving customer support tickets end to end across email, chat, voice and WhatsApp with AI agents that act inside the helpdesk you already run
| Decision point | CustomGPT.ai | Robylon |
|---|---|---|
| Best for | a no-code agent on their own documents, with a published query cap and a document limit, who can judge answer quality during the 7-day card-required trial | Resolving customer support tickets end to end across email, chat, voice and WhatsApp with AI agents that act inside the helpdesk you already run |
| Category | AI Agents | AI Agents |
| Price | Standard $99/month or $89/month billed annually (10 agents, 1,000 queries/month, 5,000 documents per agent, 60 million words, 3 seats). Premium $499/month or $449/month billed annually (25 agents, 5,000 queries/month, 20,000 documents per agent, 300 million words, 5 seats, auto-sync, branding removal). Enterprise custom. Every published plan starts with a 7-day trial that requires a credit card and then charges the selected plan. Checked 2026-10-27. | Free (300 credits/mo) + paid plans from $25/mo; optional live agent seats from $19/seat/mo |
| AIToolsEssentials editorial score | 3.3/5 | 4.3/5 |
Scores are editorial product assessments — job fit, likely output quality, ease of adoption, and operational cost — not lab benchmarks, and no tool here has a published hands-on result. How we score.
Evidence status
Checked 2026-10-27 at https://customgpt.ai/pricing. Every plan starts with a 7-day free trial; the FAQ says a credit card is required and the selected plan is charged when the trial ends. Standard is $99/month or $89/month billed annually (the page says save 10% and save $120 annually): 10 agents, 1,000 queries/month, 5,000 documents per agent, 60 million words, 3 team members, RAG API. Premium is $499/month or $449/month billed annually (save $600 annually): everything in Standard plus 25 agents, 5,000 queries/month, 20,000 documents per agent, 300 million words, 5 team members, auto-sync website content, and remove CustomGPT.ai branding. Enterprise is custom. The comparison table also lists monthly document processing of 10,000 (Standard) and 40,000 (Premium), separate from the per-agent document caps. Add-ons on the same page, monthly figures only: 2,500 extra queries $375/month, 300 million extra words $300/month, 100,000 extra documents $100/month, 25 extra agents $100/month, 5 extra seats $100/month. Eligible education and nonprofit buyers are offered 20% off annual plans only.
Official sources checked 2026-10-27Open verification questions
- The comparison table says 90+ languages and the FAQ on the same page says 92+. Both figures are recorded; neither was reconciled.
- The pricing page says customer data is not used for training and that SOC 2 Type 2 and GDPR are included. The privacy policy text was not read in this pass.
- Annual add-on dollar amounts were not in the extracted monthly add-on list. Only the monthly add-on prices are recorded.
- Monthly document processing (10,000 Standard / 40,000 Premium) is a different line from documents per agent (5,000 / 20,000). Both stay as printed.
- The public affiliate page lists 15%, 18%, and 20% tiers. The approval did not say which tier this account is on.
Pricing, the plan comparison, the add-on list, and the pricing FAQ were read from the served pricing page on 2026-10-27. /privacy and /terms redirect to /privacy-policy/ and /terms-and-conditions/ (both HTTP 200). /docs redirects to https://docs.customgpt.ai/ (HTTP 200). The privacy policy and terms text were not re-read in this pass, so training-use, SOC 2, and GDPR lines on the pricing page stay vendor copy. The affiliate program page at https://customgpt.ai/partners/ was read the same day. The approved tracking URL https://customgpt.ai/?fpr=george-881fd5 returned HTTP 200. No commission tier for this account was stated with the approval.
Starter free, 300 credits/month (~40 conversations). Pro $25/mo (500 credits), $75 (1,500), $113 (2,500), $158 (3,500). Business $180/mo (4,500 credits), $240 (6,000), $280 (8,000), $300 (10,000). Yearly billing is 10% off, so Pro 500 credits is $22/mo and Business 4,500 is $162/mo. Enterprise quoted. Optional live-agent seats: Basic $19, Advanced $49, Expert $89 per seat per month. Add-ons: extra credits $25 per 1,000, custom domain $49/mo, badge removal $29/mo. Plan figures assume about 7.5 credits per chat, WhatsApp or email conversation; voice calls use credits at a different rate. Verified 2026-10-16 from the live /pricing page and its Markdown twin /pricing.md, whose plan table, credit-tier table, seat table and FAQ all agree with each other and with the pricing page's own copy.
Official sources checked 2026-10-16Open verification questions
- SOC 2 Type II and HIPAA compliance are stated on /about and in /llms.txt, but the trust centre cited as the evidence surface (trust.robylon.ai) returns HTTP 403 to a standard browser request. The claims are vendor-stated and were not verifiable during this check; the listing's cons say so and no compliance claim is repeated as fact.
- Training use on customer data is not addressed directly. The Privacy Policy permits the use of "non-identifiable information, including anonymized, aggregated, or de-identified data, for lawful purposes" but does not state whether submitted prompts or support conversations are used to train models. Robylon's robots.txt notes that blocking "training" crawlers "would also block Googlebot, which is multi-purpose" and allows named AI crawlers - a crawler policy, not a statement about customer data.
- International transfers rest on consent ("By using the Service, you consent to the transfer of such information") rather than a named mechanism. No Standard Contractual Clauses or Data Privacy Framework basis is referenced.
- Retention is two-tier and partly open-ended: customer and user information is deleted 30-60 days after termination or on request, but usage data is kept only "as long as needed" with no period. Custom retention policies are an Enterprise-only feature.
- The Privacy Policy's last-updated date (7 April 2024) predates the current product surface, including voice, WhatsApp and the browser-automation section of the Terms, so parts of it may describe an earlier service.
- Enterprise is quote-only ("Let's talk") and per-conversation cost depends on which model answers, so no single headline price exists for the top tier.
Submitted via the site form by the vendor (name "Robylon", url https://www.robylon.ai, category "Automation", contact listings@robylon.ai) - FormSubmit mail timestamped Sat, 2026-10-17 04:03 UTC, i.e. 2026-10-16 in the site's Pacific working date. Editorial entry written independently; the vendor's summary was not reused and no revenue figure was inferred. Category reclassified from the submission's "Automation" to AI Agents, which is where the verified use case sits. Operator identity corroborated four ways: (1) /llms.txt and /about state "Operated by Zooid Tech Inc., San Francisco, California"; (2) /about gives the legal entity as "Zooid Tech Inc., incorporated in California", the headquarters as 128 King Street, San Francisco, CA 94107, USA, and the phone as +1 (415) 318-0975; (3) the same page names the two co-founders, Dinesh Goel (CEO) and Mayank Shekhar (CTO), with LinkedIn profiles; (4) independently, the domain's RDAP registrant, administrative and technical contact is "Dinesh Goel" and robylon.ai was registered 2024-01-24 through Namecheap - the registrant name matches the named CEO. The submitted contact listings@robylon.ai is a real mailbox: the domain resolves to Google Workspace MX (aspmx.l.google.com and four backups) and its SPF record includes _spf.google.com and _spf.salesforce.com. Nameservers are Cloudflare matias/addyson - a pair that appears in no held cluster in admin/held-submissions.md - and nothing about this submission resembles the trend-microsite clusters there. Product verified from the live site, its llms.txt (30 KB), its Markdown twins and its sitemap index (508 URLs): four channels, nine named helpdesk/CRM integrations, a knowledge base with gap clustering and a bulk answer-grading suite, a model selector over OpenAI, Anthropic and Google models with fallback, and optional human seats. Terms verified live at /terms-of-service: governing law is the State of Delaware with venue in New Castle County, refund terms are stated in their own section, output ownership and input rights have their own sections, and deletion occurs 30-60 days after termination. Privacy Policy verified live at /privacy-policy: the controller is named in the notice itself (Zooid Tech, Inc.), Paddle is named for payments, and five service providers are named by company in the Terms' Service Providers section (AWS, OpenAI, Firebase, Qdrant, Google Analytics). Provenance limits, stated plainly: the Privacy Policy is dated 7 April 2024 and has not been refreshed for the current product; the trust centre cited on /about (trust.robylon.ai) returns HTTP 403 to a standard browser user-agent, so the SOC 2 Type II and HIPAA claims could not be read; the paths /privacy, /terms, /contact, /security, /trust, /status, /dpa, /subprocessors and /refund-policy all return a Cloudflare 403 ("CNAME Cross-User Banned") while /privacy-policy and /terms-of-service return 200 and are the paths the site itself links; and the general web-search backend returned unrelated results for every query about the company, so no third-party corroboration beyond the site's own G2 profile (5.0 from 42 reviews, read October 2026) was obtained from that source.
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Quick recommendation
Use the trial checklist on each review page and the free scorecard to record time-to-result, corrections needed, and monthly cost at your expected volume before committing to a plan.
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