Overview
CustomGPT.ai sells no-code agents built on a customer's own documents. The pricing page checked on 2026-10-27 lists Standard at $99/month ($89 billed annually) and Premium at $499/month ($449 billed annually), plus a custom Enterprise plan. Both published tiers start with a 7-day trial that requires a credit card and charges the selected plan when the trial ends. This listing records those published limits. It does not treat the affiliate approval as a product score, and no hands-on result is published.
Key features
- Standard: 10 agents, 1,000 queries/month, 5,000 documents per agent, 60 million words, 3 team members, RAG API
- Premium: 25 agents, 5,000 queries/month, 20,000 documents per agent, 300 million words, 5 team members, website auto-sync, remove CustomGPT.ai branding
- Enterprise: custom limits, with SSO, role-based access, and a data processing agreement listed on that tier
- 7-day trial of the selected Standard or Premium plan
- Citations listed on every published plan
- Add-ons on the same page: 2,500 extra queries for $375/month, 300 million extra words for $300/month, 100,000 extra documents for $100/month, 25 extra agents for $100/month, 5 extra seats for $100/month
Trial checklist
Use the 7-day trial on one real document set you already trust, not a demo corpus. Before the card is charged, check whether answers cite the document you uploaded, what the agent says when the documents do not cover the question, and whether 1,000 Standard queries covers a normal week. Cancel from the billing page before day 7 if you stop, because the pricing FAQ says the selected plan is charged automatically when the trial ends. Do not assume the $99 plan includes branding removal or website auto-sync; the comparison table puts those on Premium.
Pricing
Current official summary: Standard $99/mo ($89/mo annual: 10 agents, 1,000 queries/mo, 5,000 docs/agent, 3 seats); Premium $499/mo ($449/mo annual: 25 agents, 5,000 queries/mo, 20,000 docs/agent, 5 seats); Enterprise custom; 7-day trial requires card. Checked 2026-10-27 at https://customgpt.ai/pricing. The FAQ says a credit card is required and the selected plan is charged when the trial ends. Annual billing is 10% off (save $120 on Standard and $600 on Premium). Standard also includes 60 million words and RAG API. Premium also includes 300 million words, website auto-sync, and removal of CustomGPT.ai branding. The comparison table lists monthly document processing of 10,000 (Standard) and 40,000 (Premium), separate from the per-agent document caps. Add-ons on the same page, monthly figures only: 2,500 extra queries $375/month, 300 million extra words $300/month, 100,000 extra documents $100/month, 25 extra agents $100/month, 5 extra seats $100/month. Eligible education and nonprofit buyers are offered 20% off annual plans only.
Open verification questions
- The comparison table says 90+ languages and the FAQ on the same page says 92+. Both figures are recorded; neither was reconciled.
- The pricing page says customer data is not used for training and that SOC 2 Type 2 and GDPR are included. The privacy policy text was not read in this pass.
- Annual add-on dollar amounts were not in the extracted monthly add-on list. Only the monthly add-on prices are recorded.
- Monthly document processing (10,000 Standard / 40,000 Premium) is a different line from documents per agent (5,000 / 20,000). Both stay as printed.
- The public affiliate page lists 15%, 18%, and 20% tiers. The approval did not say which tier this account is on.
Pricing, the plan comparison, the add-on list, and the pricing FAQ were read from the served pricing page on 2026-10-27. /privacy and /terms redirect to /privacy-policy/ and /terms-and-conditions/ (both HTTP 200). /docs redirects to https://docs.customgpt.ai/ (HTTP 200). The privacy policy and terms text were not re-read in this pass, so training-use, SOC 2, and GDPR lines on the pricing page stay vendor copy. The affiliate program page at https://customgpt.ai/partners/ was read the same day. The approved tracking URL https://customgpt.ai/?fpr=george-881fd5 returned HTTP 200. No commission tier for this account was stated with the approval.
Pricing changes often — verify current plans on the official site before buying. Dated snapshots: Pricing Watch.
Use cases
- A support or help-center agent grounded in the team's own documents
- Indexing a business website, helpdesk, or knowledge base, which the comparison table lists on Standard
- A small team share: 3 seats on Standard or 5 on Premium
- Checking, during the 7-day trial, whether answers cite the uploaded documents before the card is charged
Pros
- The pricing page publishes concrete limits — agents, documents per agent, words stored, and queries per month — instead of a single unnamed seat
- Annual billing is stated as 10% off, and the comparison table prints the annual equivalents: Standard $89/month and Premium $449/month
- Citations and sources are listed as included on Standard, Premium, and Enterprise
- The pricing page's organization schema names CustomGPT Inc., founder Alden Do Rosario, and a Needham, Massachusetts street address
- A public affiliate program page exists at /partners/ and states its commission ladder, cookie windows, and PayPal payout rule
Cons
- The 7-day trial requires a credit card, and the pricing FAQ says the selected plan is charged automatically when the trial ends
- Premium is five times the Standard monthly price, and branding removal plus website auto-sync are listed on Premium, not Standard
- Extra queries are listed at $375/month for 2,500 queries, so going past the included cap is expensive relative to the $99 plan
- The comparison table says 90+ languages and the FAQ on the same page says 92+; this record does not pick one
- The page says responses are not used for training and that SOC 2 Type 2 and GDPR are included. Those lines were not checked against the privacy policy text in this pass
- Refunds, per the pricing FAQ, apply only to the current subscription charge, not to prior-month overages or added charges
- No hands-on result is published, so answer quality on a real document set is unassessed
Who CustomGPT.ai is for
CustomGPT.ai is aimed at teams and individuals who need a no-code agent on their own documents, with a published query cap and a document limit, who can judge answer quality during the 7-day card-required trial. It is designed for ai agents workflows where output quality, adoption effort, and operating cost all matter. Compare alternatives first if you require self-hosting, unusually deep customization, or tighter policy controls than the official plan provides.
Buying decision
| Keep it when | a no-code agent on their own documents, with a published query cap and a document limit, who can judge answer quality during the 7-day card-required trial is the job you repeat. |
|---|---|
| Test first when | The 7-day trial requires a credit card, and the pricing FAQ says the selected plan is charged automatically when the trial ends. |
| Before you pay | Run the trial checklist and check the current plan limit on the official pricing page. |
Verdict
The call: CustomGPT.ai has an AIToolsEssentials editorial score of 3.3/5. The pricing page publishes concrete limits — agents, documents per agent, words stored, and queries per month — instead of a single unnamed seat. Price this before you renew: the 7-day trial requires a credit card, and the pricing faq says the selected plan is charged automatically when the trial ends.
Run one real task from your work this week. That tells you more than this review.
How CustomGPT.ai compares
In ai agents, CustomGPT.ai sits next to BotLoadout, Catch, Hermes Agent and 3 others. The useful part is the pricing page publishes concrete limits — agents, documents per agent, words stored, and queries per month — instead of a single unnamed seat. The part to price first is the 7-day trial requires a credit card, and the pricing faq says the selected plan is charged automatically when the trial ends. Read the side-by-side before you pay for a second seat.
How we evaluated
The AIToolsEssentials rating is an editorial score—not an external benchmark. It summarizes job fit, likely output quality, ease of adoption, and operational cost using published product information, benchmark context where the exact model is identifiable, and the repeatable trial checklist above. Benchmarks never determine the final product rating by themselves. See our editorial methodology, evidence ledger, and benchmark evidence policy.
Frequently asked questions
How much does CustomGPT.ai cost?
The pricing FAQ checked on 2026-10-27 says Standard is $99 a month (10 agents and 1,000 queries) and Premium is $499 a month (25 agents and 5,000 queries), with 10% off when billed annually ($89 and $449). Enterprise is custom. Both published tiers start with a 7-day trial.
Does the free trial charge a card?
Yes. The pricing FAQ says a credit card is required to start the trial, and that the selected plan is charged automatically when the 7 days end. Cancel from the billing page before then if you stop.
What happens at the query limit?
The pricing FAQ says agents stop responding to new queries when the monthly query limit is reached. A query already in progress still completes. Standard includes 1,000 queries a month and Premium 5,000. The same page lists 2,500 extra queries at $375/month.
Cite or embed this audit
The badge links to this review. It is a dated price receipt, not a ranking and not a paid placement.
